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Muthoot FinCorp (MFL)
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Call Center Operations Manager

Call Center Operations Manager

Muthoot FinCorp (MFL)

4 - 10 years

3 - 6 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Outbound Hospitality Operations Manager Campaign management Product service Manager Quality Control Sales process Financial services Automotive CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Call Centre Operations Manager

Location: Bangalore

Experience : 5Years

What is Muthoot FinCorp ONE

Muthoot FinCorp ONE , is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving Investment, Protection, and Remittance.

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation.

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.

In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform.

Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.

What can you expect

Build the future, Today - Build for scale in an ever-expanding marketplace

Attractive compensation with wealth- building ESOPs - Attractive salaries and benefits

Perks other benefits - Wholesome well-being and personal satisfaction

Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams

Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you

Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth

Key responsibilities

Hiring, onboarding, and training of new Call Center Agents as required to meet sales targets.
Provide coaching and assistance to call center agents on a perpetual basis.
Share daily, weekly, and monthly sales leads reports.
Oversee and ensure conflict resolution between agent associates and customers.
Ensure that all employees follow the company s best practices for call center management and operations.
Develop training presentations and educate call center agents for existing and new products.
Communicate company goals to associates so every employee understands his or her role.
Conduct periodic surveys of customers and potential customers to ensure quality control

Preferred candidate profile

5 years experience in handling sales process
Experience in handling call center agents team (Minimum 20 Agents) who sell product or services to the customer in an outbound call.
Preferably should be from financial product/service sales process background.
Experience in one or more financial products like - (Payments, Digital lending, Secured or unsecured loans, Insurance, Stock markets, Banking).
Good understanding of CRM Tools, Campaign management tools, Dashboard tools etc.

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Muthoot FinCorp (MFL)

Financial Services

New Delhi

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Call Center Operations Manager