Call Center Manager

Call Center Manager – Vakeel Saab

Location: Vasant Vihar, South Delhi (Work from Office)

Timings: 10:00 AM to 7:00 PM

Working Days: 6 days a week (Alternate Saturdays off)

📝 About the Role:

We are looking for a smart, confident, and empathetic Call Center manager to handle client interactions on behalf of Vakeel Saab — India’s most trusted online legal consultation platform.

Your role is to connect users with the right lawyers, guide them through the consultation packages, and ensure a smooth and respectful experience, all while upholding our mission of making legal advice accessible to all.

✅ Key Responsibilities:

Handle inbound and outbound calls from users seeking legal advice

Understand client requirements

Match users with suitable lawyers based on issue, language, and budget

Maintain professionalism, empathy, and confidentiality on every call

Enter accurate call notes and feedback into the system

💬 Required Skills:

Fluency in Hindi and English

Strong communication and listening skills

Ability to handle users calmly and empathetically

Basic computer skills (CRM familiarity is a plus)

🌟 Bonus Points (Preferred but not mandatory):

Proficiency in any regional language (e.g., Marathi, Tamil, Bengali, Telugu)

Prior legal work knowledge of the legal domain 

🎯 What We Offer:

Opportunity to work on a meaningful platform that empowers access to justice

Supportive, mission-driven team environment

Fixed working hours with alternate Saturdays off

A chance to become a core team member and grow into a leadership role