Call Center Manager

Company Description

ALM, founded by Dr. Saravanan Lakshmanan in 2019, is at the forefront of promoting Integrative Medicine in India. ALM is focused on integrating Allopathy and Ayurveda to address modern healthcare challenges, creating a greater benefit for current health issues. Dr. Saravanan, with over 25 years of experience in Allopathic and Modern Medicine practice, leads a team of doctors from various specialties in ALM AYUSH centers and GSSSS clinics. Currently, there are 3 branches in Chennai, India, with a vision to expand integrated healthcare globally.

Role Description

This is a for a Call Center Manager located in Chennai. The Call Center Manager will oversee daily operations of the call center, ensuring high levels of customer satisfaction, managing a team of call center agents, and analyzing performance metrics. The manager will be responsible for developing and implementing strategies to improve contact center productivity and efficiency.

Qualifications

• Customer Satisfaction and Contact Center Management skills
• Analytical Skills
• Communication skills