Call Center Manager

You are looking for a skilled and highly motivated Call Center Manager to lead the daily operations of the new call center at Zymo Solutions. As the Call Center Manager, you will be responsible for supervising the call center team, setting performance targets, handling customer escalations, recruiting and training new employees, ensuring compliance with regulations, and collaborating with other departments to maintain consistent customer service. Your role will involve developing operational policies, conducting team meetings, generating performance reports, and identifying areas for improvement. The ideal candidate should have proven experience in a similar role, possess strong customer service and communication skills, excel in team leadership and staff training, be proficient in relevant computer programs, and demonstrate the ability to analyze data and propose effective solutions. Excellent organizational and problem-solving skills are also essential for success in this position.,