Call Center Executive

Job Description

Job Title: Call Centre Agent / Customer Service Representative Job Summary: We are seeking a dedicated and customer-focused Call Centre Agent to handle inbound and/or outbound calls from customers, respond to inquiries, resolve issues, and provide outstanding service. The ideal candidate will have excellent communication skills, a professional attitude, and a desire to help others. Key Responsibilities: Handle a high volume of inbound/outbound calls in a professional manner. Resolve customer complaints and issues with patience and efficiency. Provide accurate, valid, and complete information using the right tools and resources. Follow communication scripts and standard operating procedures. Identify and escalate priority issues to the appropriate department. Keep detailed records of customer interactions, comments, and complaints. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet personal/team qualitative and quantitative targets. Stay informed about company products, services, and policies. Requirements and Skills: High school diploma or equivalent; higher education is a plus. Proven experience in a customer service or call center role is an advantage. Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practices. Customer-focused with the ability to handle pressure and resolve conflicts. Good data entry and typing skills. Ability to work in a team environment. Working Conditions: Shift-based schedule including evenings, weekends, and holidays if required. Fast-paced office environment with headset and computer use for extended periods. Remote work options may be available depending on the company. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Language: Hindi (Preferred) Work Location: In person