Call Center Executive

About The Company

The path chosen for delivery of the value proposition is

IT

consulting and implementation of end to end information technology based solutions through cost-savings, quality service, and enabling optimal utilization of internal resources.

Our Vision

"Enhance the business value of our customers through Software Products and Solutions"Call Center Executive - Pringle It ventures Pvt Ltd (Vijayawada) We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values. As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry. Responsibilities: - Answer incoming calls and respond to customer queries and concerns. - Make outbound calls to follow up on customer issues or inquiries. - Provide information about products and services to customers. - Resolve customer complaints in a professional manner. - Document all call information according to standard operating procedures. - Meet call handling quotas to ensure customer satisfaction. - Upsell products and services to customers when appropriate. - Escalate calls to the appropriate department for resolution. Requirements: - Excellent verbal and written communication skills. - Strong problem-solving abilities and customer service orientation. - Ability to work well in a team environment. - Basic computer skills and familiarity with CRM systems. - Ability to multitask and prioritize tasks effectively. - Good listening skills and attention to detail. - Flexibility to work in rotating shifts, including weekends and holidays. - Previous experience in a customer service role is a plus.Benefits and PerksEPF, ESI, Paid leave
How to Apply & Next Steps
Interested candidate please share the resume to gummadi.guruvardhini@pringlesoft.com/golla.bhargavi@pringlesoft.comSkills: customer service,basic,communication,communication skills