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ICICI Lombard
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Call Center Executive

Call Center Executive

0 - 3 years

|

1 - 3 Lacs

Posted:1 hour ago| Platform:

Apply

Skills Required

inbound voice process solving queries inbound calls voice process customer handling bpo voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Functional / Business Responsibilities:

Handle Customer queries / concerns via calls, emails, or chats in line with company standards. Gather and record appropriate information to resolve queries effectively. Documents all transactions and follow-up actions accurately.
Update systems with relevant information and escalate unresolved queries to the concerned team with clear details.
Provide customers with clear updates on actions taken. Participate in organizational and process-level initiatives to improve efficiency. Handle irate customers with patience and professionalism.
Operate telecommunication systems and applications smoothly. Work towards achieving performance standards while maintaining service quality.
No Target or Sales
Must Have:-

Graduation

Excellent Communication

Flexible with shifts

WORK LOCATION:-VASHI, NAVI MUMBAI

Interested candidate can contact on below mention contact details-

8097462309

sakshi.koli@ext.icicilombard.com

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