Call Audit Trainer

Job Title: Communication & Call Audit Trainer

Department: HR / Training & Development

Location: PRORICH Head Office

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Role Objective:

To train new staff on PRORICH’s standard communication and call etiquette module, ensure consistent professionalism in client/vendor interactions, and periodically audit call recordings to maintain communication quality across departments (especially sales).

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Key Responsibilities:

1. Training & Onboarding

• Conduct induction sessions for all new staff on PRORICH’s communication module.
• Train employees on how to introduce themselves, confirm party details, and state the purpose of calls.
• Evaluate trainees through mock calls and real call monitoring.

2. Call Auditing

• Periodically review and evaluate call recordings of sales and coordination teams.
• Check tone, clarity, politeness, accuracy, and completeness of communication.
• Identify gaps or incorrect communication and share feedback reports with respective team heads.

3. Reporting & Feedback

• Maintain a communication scorecard for each staff member.
• Submit monthly reports to management highlighting improvement areas and repeat errors.
• Suggest corrective training or one-on-one coaching where required.

4. Process Improvement

• Recommend updates to the communication module based on recurring issues.
• Work with department heads to ensure consistency in message flow between sales, CRM, and logistics teams.

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Key Skills Required:

• Excellent command over spoken and written English & Hindi.
• Strong communication, listening, and observation skills.
• Ability to train, correct, and motivate staff professionally.
• Basic understanding of sales or customer service processes.
• Comfortable using CRM / call recording / feedback tools.

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Experience & Qualification:

• Graduate (any stream); MBA or HR/Training background preferred.
• Minimum 3–5 years of experience in training, quality audit, or customer service supervision.
• Prior experience in B2B communication or sales call auditing will be an added advantage.

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Reporting To:

HR Head / Managing Director

Interested Candidates Can send resume on 7087205989 or call on the same.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person