Job
Description
Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that shape the future. Our team of 125,000+ individuals in over 30 countries is fueled by curiosity, entrepreneurial agility, and the commitment to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the role of Management Trainee, OTC Claims. We are looking for an individual with extensive knowledge and understanding of the entire OTC Claims process. In this position, you will be responsible for managing the OTC Claims portfolio, maintaining strong customer relations, and working within strict deadlines in a business environment. There may be a requirement for travel to onshore sites for Knowledge Transfer. **Responsibilities:** - Manage the OTC Claims portfolio and uphold strong customer relations. - Research and resolve customer deductions and disposition items. - Provide status reports on customer deductions. - Establish and maintain relationships with the appropriate business unit and corporate personnel. - Make reports and recommendations on claims problems and issues to the supervisor. - Determine the validity of disputes and issue credit memos if disputes are valid. - Review disputed reasons such as pricing, shortages, damages, rebates, co-ops, and returns. - Obtain data and documentation from customers, freight forwarders, and business units. - Independently manage assigned targets for calls and aged AR claims. - Communicate with US-based clients to discuss inputs and resolve queries regarding disputes. - Research open invoices which customers have disputed. - Support team priorities and initiatives and effectively manage workload. - Assist in SOP creation and updating. - Provide the required data for audit purposes. **Qualifications:** **Minimum Qualifications:** - Bachelor of Commerce graduate or equivalent experience. - Prior work experience in a related field. - Detail-oriented with strong analytical and decision-making skills. - Proficient in using MS Office package, especially MS Excel, PowerPoint, and Outlook. - Excellent communication and presentation skills. - Relevant OTC domain experience and some SAP experience are mandatory. **Preferred Qualifications:** - Prior experience with SharePoint, SalesForce, and PowerBI preferred. - Experience with OnBase, FSCM, and TPM preferred. - Candidates with prior voice experience (US) preferred. - Experience with international process transition would be an added advantage. - Candidates with a valid US Visa preferred. **Job Details:** - **Title:** Management Trainee - **Primary Location:** India-Gurugram - **Schedule:** Full-time - **Education Level:** Bachelor's / Graduation / Equivalent - **Job Posting Date:** Jun 9, 2025, 2:32:00 AM - **Unposting Date:** Aug 8, 2025, 1:29:00 PM - **Master Skills List:** Operations - **Job Category:** Full Time,
