2.0 - 6.0 years

0 Lacs

haryana

On-site

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 individuals in more than 30 countries, we are fueled by our innate curiosity, entrepreneurial agility, and dedication to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, OTC Claims. We are looking for a candidate with comprehensive knowledge and understanding of the entire OTC Claims process. In this role, you will be responsible for managing the OTC Claims portfolio, maintaining strong customer relations, and working within strict deadlines in a business environment. The role may involve traveling to onshore sites for Knowledge Transfer. **Responsibilities:** - Manage the OTC Claims portfolio and uphold strong customer relations. - Research and resolve customer deductions and disposition items. - Provide status reports on customer deductions. - Establish and maintain relationships with the appropriate business unit and corporate personnel. - Prepare reports and recommendations on claims problems and issues for the supervisor. - Determine the validity of disputes and issue credit memos for valid disputes. - Review disputed reasons such as pricing, shortages, damages, rebates, co-ops, and returns. - Obtain data from customers, freight forwarders, and business units. - Obtain necessary documentation to support the business's position on disputed invoices and prepare documentation for rebilling customers. - Independently manage assigned targets for calls and aged AR claims. - Communicate with US-based clients to discuss inputs and resolve any queries regarding disputes. - Research fully open invoices that customers have disputed. - Support team priorities and initiatives and manage workload effectively. - Assist in the creation and updating of Standard Operating Procedures (SOPs). - Provide the required data for audit purposes. **Qualifications:** **Minimum Qualifications:** - B. Com Graduate or equivalent experience. - Prior Work Experience. - Detail-oriented with excellent interpersonal skills. - Strong analytical and decision-making skills. - Proficient in using MS Office package, especially MS Excel, PowerPoint, and Outlook. - Excellent communication and presentation skills. - Relevant OTC domain experience and some SAP experience are mandatory. **Preferred Qualifications:** - Prior experience with SharePoint, SalesForce, and PowerBI preferred. - Experience with OnBase, FSCM, and TPM preferred. - Candidates with prior voice experience (US) preferred. - Experience with international process transition would be an added advantage. - Candidates with valid US Visa preferred. This position is based in India-Gurugram and is a full-time role. The education level required is Bachelor's/Graduation/Equivalent. The job was posted on June 9, 2025, at 2:32:00 AM, and the unposting date is August 8, 2025, at 1:29:00 PM. The primary skill set required for this role is Operations, and it falls under the category of Full Time jobs.,

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