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JLL
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Business Support, Customer Service

Business Support, Customer Service

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

JLL

0 years

0 Lacs

udaipur rajasthan india

Posted:1 day ago| Platform:

Apply

Skills Required

support service marketing management database communication report maintenance security parking reports billing

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Customer Service & Support

Manage the central information desk and provide assistance to mall visitors with inquiries, directions, and general information
Handle customer complaints, feedback, and service requests with professionalism and efficiency
Coordinate lost and found services and maintain accurate records
Assist with wheelchair and stroller rentals, gift card sales, and promotional activities
Support special events, marketing campaigns, and tenant promotions

Tenant Relations

Serve as liaison between mall management and retail tenants for operational matters
Process tenant service requests and coordinate with relevant departments
Distribute communications, notices, and updates to tenants
Assist with tenant move-ins, renovations, and operational changes
Maintain tenant contact database and communication logs

Operational Support

Monitor and report maintenance issues, safety concerns, and security incidents
Coordinate with security, housekeeping, and maintenance teams
Manage parking validation systems and access control procedures
Assist with emergency procedures and evacuation protocols when required
Maintain accurate visitor logs and incident reports

Administrative Functions

Handle incoming calls, emails, and correspondence
Maintain filing systems, databases, and operational documentation
Process invoices, work orders, and service requests
Support lease administration and tenant billing inquiries
Prepare daily, weekly, and monthly operational reports

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Business Support, Customer Service