Business Service Analyst

Job Role: Business Service Analyst

Work Mode: Hybrid (2 days from Office)

Shift Timings: 2:00 PM IST - 11:00 PM IST

Job Location: Chennai

• Validating timesheet hours and submitting to payroll ensuring full compliance of company procedures in line with our hours verification process.
• Manage timesheets inputted for portals and in the streamlined approach for portal automation
• Working with appropriate stakeholders from Operations, Payroll, Billing, Other Mid Office teams and, where appropriate, external clients to understand and document specific Knowledge base & Process maps that influence the pay structure for the Talent
• Own the timesheet capture process based on the commercial & statutory requirements documented
• Ongoing maintenance of the Process tools in response to a change in client specific & statutory factors
• Regular audit of the timesheet input entries and ensure agreed timelines are being adhered to
• Own the process for adjusting timesheets for any retrospective changes to pay and charge rates. Working with and coordinating resources in Mid Office, Operations, Payroll, Billing, as appropriate

  Additional insight and information which may be useful to the ITA teams:

• Skills & Experience - Essential
• Methodical
• Diligent
• Skilled with formulas (initially, will be working with GSheets so Excel experience works as well)
• Able to adapt to use new web & app based technologies
• Strong communicator
• Can ask probing questions to understand complex problems
• Analytical
• Focused on customer outcomes
• Willing to challenge the status quo
• Skills & Experience - Desirable
• Continuous Improvement skills
• Basic knowledge of UK statutory regulations on Agency Worker Regulations and/or the typical components of a recruitment businesses charge rate methodology
• Awareness of basic commercial finance

shahana.kawal@randstadusa.com