Business Resilience Officer

A.P. Moller - Maersk is an integrated logistics company dedicated to connecting and simplifying supply chains, enabling global trade, and helping our customers grow. Our commitment to operational excellence and robust global services relies on a strong foundation of business resilience. We are constantly evolving our capabilities to ensure continuity in an ever-changing world.

Position Summary:

We are seeking a highly motivated and proactive Business Resilience Officer with a strong foundation in Business Continuity Planning (BCP). This role is critical to ensuring operational continuity across our Global Service Centers (GSCs) by driving the implementation of robust Business Continuity Management (BCM) strategies, maintaining compliance, and effectively managing crisis situations when they arise.

Key Responsibilities:

• Drive BCM Implementation:

  Lead the implementation of changes, improvements, and standardization initiatives related to Business Continuity Management (BCM) across Global Service Centers (GSCs).

• Ensure BCM Framework Alignment:

  Complete and ensure alignment with the BCM framework by conducting Business Impact Analysis (BIA), process risk assessments, and the creation and maintenance of Functional Recovery Plans (FRPs).

• Coordinate Training & Testing:

  Coordinate the training and testing of recovery strategies with Process Continuity Owners (PCOs) as per defined frequencies.

• Maintain Critical Process Records:

  Maintain an updated list of critical processes and align continuity strategies with evolving business needs. This includes vital process records such as shift schedules, customer contact lists, access requirements, exception matrices, cross-training documents, and the BCP pool staff list on SharePoint.

• Integrate New Processes:

  Collaborate with migration managers to integrate newly transitioned processes into the BCMS framework.

• Conduct Awareness Sessions:

  Conduct monthly Business Continuity Plan (BCP) awareness sessions for employees.

• Execute Site-Level Activities:

  Oversee site-level BCMS activities, including periodic review and revision of business continuity strategies, contact lists, and Functional Recovery Plans (FRPs).

• Crisis Management SPOC:

  Act as the Single Point of Contact (SPOC) for all PCOs during crisis events.

• Lead Recovery Coordination:

  Lead recovery coordination and ensure adherence to the FRP during a crisis, providing regular process recovery status updates to Process Leads.

Required Experience & Skills:

• Education:

  Graduate in any discipline (prior experience in Business Continuity Planning preferred).

• Communication & Interpersonal Skills:

  Strong verbal and written communication skills, with the ability to share information effectively across varied audiences, and excellent interpersonal skills to build effective working relationships across teams.

• Cross-Site Management:

  Ability to manage responsibilities across multiple sites.

• Influence & Leadership:

  Capability to lead awareness programs and influence stakeholders.

• Analytical & Proactive:

  Self-motivated and accountable, with a proactive approach in challenging environments; demonstrated ability to initiate and implement changes with a structured, organized working style.

• Crisis Readiness:

  Availability and readiness to manage crisis situations.

• Multitasking & Adaptability:

  Able to multitask, adapt to changing priorities, and deliver results under pressure.

• Documentation:

  Strong in maintaining accurate and comprehensive documentation.

• Teamwork:

  Collaborative team player who promotes a positive and respectful work environment.

• Finance & Accounting (Basic):

  Basic understanding of Finance and Accounting processes.

What We Offer:

Joining Maersk means being part of a team that is not only transforming global trade but also shaping the future of our industry. You will be part of a truly international company with a strong culture, where you will have unique opportunities to make a real impact on a global scale. In this role, you will:

• Contribute significantly to the resilience and continuity of Maersk's global operations.
• Work in a high-impact role that offers exposure to diverse business processes and stakeholders across Global Service Centers.
• Be part of a team that values continuous improvement, structured working styles, and collaborative problem-solving.
• Experience a dynamic environment that requires adaptability and a proactive approach to challenges.
• Gain invaluable experience in Business Continuity Management within a leading global logistics company.