Business Resilience Officer

Job Description

Job Purpose: We are seeking a highly motivated professional with a strong foundation in Business Continuity Planning (BCP). The ideal candidate should possess excellent communication skills and be comfortable operating under high-pressure situations, particularly during contingencies. This role demands a proactive individual who can effectively implement continuity strategies while ensuring compliance across processes. Key Responsibilities Drive implementation of changes, improvements, and standardization initiatives related to Business Continuity Management (BCM) across Global Service Centers (GSCs). Ensure alignment with the BCM framework by completing activities such as: Business Impact Analysis (BIA) Process risk assessments Creation and maintenance of Functional Recovery Plans (FRPs) Coordination of training and testing of recovery strategies Maintain an updated list of critical processes and align continuity strategies with evolving business needs. Collaborate with migration managers to integrate newly transitioned processes into the BCMS framework. Conduct monthly Business Continuity Plan (BCP) awareness sessions for employees. Maintain and update vital process records including: Shift schedules Customer contact lists Access requirements Exception matrices Cross-training documents BCP pool staff list on SharePoint Execute site-level BCMS activities, including periodic review and revision of: Business continuity strategies Contact lists Functional Recovery Plans (FRPs) Coordinate and conduct BCMS testing and training with Process Continuity Owners (PCOs) as per defined frequencies. Act as the Single Point of Contact (SPOC) for all PCOs during crisis events. Lead recovery coordination and ensure adherence to the FRP during a crisis. Provide regular process recovery status updates to Process Leads. Report into the Business Resilience Management team under the Transport and Logistics organization. Required Experience & Skills Graduate in any discipline (prior experience in Business Continuity Planning preferred) Strong communication and interpersonal skills Ability to manage responsibilities across multiple sites Capability to lead awareness programs and influence stakeholders Basic understanding of Finance and Accounting processes Availability and readiness to manage crisis situations Success Criteria Strong verbal and written communication skills, with the ability to share information effectively across varied audiences Self-motivated and accountable, with a proactive approach in challenging environments Demonstrated ability to initiate and implement changes with a structured, organized working style Able to multitask, adapt to changing priorities, and deliver results under pressure Strong in maintaining accurate and comprehensive documentation Collaborative team player who promotes a positive and respectful work environment Strong interpersonal skills and the ability to build effective working relationships across teams