Business Manager

• Lead and manage a team of 20-30 members, ensuring high

performance and alignment with business goals.

• Strategically plan, forecast, and achieve fortnightly and monthly

client retention targets across the assigned client portfolio.

• Build and nurture strong, professional relationships with clients to

drive long-term engagement.

• Hire, train, and retain team members by formulating development

plans and addressing their training needs.

• Ensure swift and effective resolution of client issues to maintain

satisfaction and loyalty.

• Support the field sales team in meeting revenue and retention

targets through structured follow-ups and timely deal closures.

• Conduct 2-3 in-person client meetings daily to strengthen

relationships and drive business outcomes.

Key Skills:

• Proficient in applying effective sales techniques to drive

conversions and business growth.

• Strong problem-solving and quick decision-making abilities in

dynamic situations.

• Excellent verbal communication paired with active listening for

impactful client interactions.

• Strategic vision and foresight to identify and create new customer

opportunities.

• Skilled in team management with strong interpersonal and

leadership capabilities.

• Solid understanding of client segmentation, data analysis, and

report management for informed decision-making.

Experience and Education:

• MBA graduate with strong academics
• 4+ yrs. of experience in Sales / Servicing / Retention
• Preference for candidates with team handling experience of 10+

team members in last 2yrs