Business Expansion Manager - New store opening

Job Title: Assistant Manager Retail Expansion ( NSO )

Location: Koramangala, Bangalore (HO)

Reporting Manager: Head Of NSO

Job Type: Full-time (Monday to Saturday)

About Us: White Gold is a technology-driven and innovative company that leverages advanced technology to provide exceptional service to our customers. As a leading player in the gold buying sector, we are dedicated to delivering unmatched value and satisfaction to our clients. With over 60+ branches across Karnataka, Andhra Pradesh, Telangana and Kerala and a strong team of 250+ employees, we have built a reputation as a trusted name in the market. Guided by our core values of integrity, innovation and customer satisfaction, we continue to redefine industry standards and exceed expectations.

Job Summary:

Key Responsibilities:

Work-stream What Youll Do New-Store Expansion & Fit outs

• Launch 5-10 branches/stores every month

• Scope, budget, and schedule complete turnkey projects (civil, MEP, IT, signage).

• Select vendors, drive weekly site reviews, punch-list close-outs, and final handover.

• Secure permits & approvals (fire NOC, trade licence, health & safety) before go-live.

Repairs & Maintenance

• Run a preventive & corrective maintenance program covering HVAC, electrical, plumbing, fire-alarm, CCTV, company equipment

• Implement a CMMS / help-desk with SLAs, auto-ticketing, and root cause analysis.

Escalation & Crisis Management

• Act as single-point of contact for power outages, structural faults, security breaches.

• Trigger contingency plans, coordinate vendors/landlords, and file incident reports within 24 h. Vendor & Contract Governance

• Negotiate MSAs / SLAs, rate cards, and KPIs for FM, housekeeping, security, consumables.

• Run quarterly scorecards and cost-saving projects; enforce penalties where KPIs slip.

Budget & Cost Control

• Prepare annual capex/opex budgets; maintain variance within 5 %.

• Lead energy-efficiency and space-optimisation initiatives to reduce spend year-on-year.

Work-stream What Youll Do Compliance & EHS

• Ensure 100 % adherence to labour laws, building codes, fire safety, electrical safety, and environmental norms.

• Conduct periodic safety audits and emergency drills; maintain statutory registers.

Asset & Space Management

• Maintain asset registers and AMC schedules; plan relocations/churn with minimal downtime.

• Track depreciation and replacement planning for critical equipment.

Team Leadership

• Hire, coach, and appraise a multi-disciplinary admin team; embed SOPs and continuous-improvement culture.

Reporting & Stakeholder Communications

• Publish weekly project dashboards, monthly facility scorecards, quarterly board updates.

• Liaise with Finance, IT, HR, and Retail Ops to align priorities and share insights.

Experience & Qualifications:

• Any Bachelors including Engineering / Facilities Management; MBA or PMP a plus.

• 4+ years in distributed multisite retail, hospitality, or FM, including 3+ years heading retail expansion / admin / facilities function.

• Track record of delivering 30+ turnkey new store expansion / fitouts and managing 100+ live locations simultaneously.

Critical Skills:

• Project & vendor management, capex/opex budgeting, contract basics.

• CMMS, AutoCAD / MSProject, Excel or Power BI for dashboards.

• Crisis response, negotiation, SOP & process design (ISO/6Sigma exposure ideal).

• Working knowledge of EHS, electrical, fire, and statutory compliance.

Personal Attributes:

• Handson walkthefloor” leader with strong sense of urgency.

• Datadriven and costconscious, yet uncompromising on quality & safety.

• Clear communicator—can translate site realities into Csuite language.

• Calm under pressure; juggles multiple deadlines without dropping details.