Business Development Manager

The Business Development Manager is responsible for driving business growth for testing, inspection, certification (TIC), and quality assurance services across multiple segmentsAgri-commodities, Food & Beverages, Cosmetics & Personal Care, Chemicals, and Industrial Products.

The role focuses on acquiring new clients, managing existing relationships, promoting laboratory testing and third-party inspection services, and ensuring revenue expansion.

Key Responsibilities

1. Lead Generation & Market Development

Identify and target clients in agri-commodity traders, food processors, FMCG companies, cosmetic manufacturers, chemical suppliers, exporters/importers, and regulatory-driven industries.

Generate leads through industry networks, trade associations, exhibitions, digital channels, and cold outreach.

Register the company as an approved vendor with exporters, manufacturing units, and corporate clients.

2. Sales & Business Acquisition

Promote testing services such as

Agricultural/commodity testing (grains, pulses, spices, oilseeds)

Food testing (microbiology, contaminants, nutrition profiling)

Cosmetics testing (safety, stability, dermatological tests)

Chemical testing (purity, composition, compliance)

Inspection & sampling services at ports, warehouses, and factories

Prepare technical/commercial proposals, quotations, and tenders.

Close deals through effective negotiation and relationship building.

Achieve monthly/quarterly targets for revenue and client acquisition.

3. Client Relationship Management

Maintain and grow relationships with QA/QC teams, procurement heads, production managers, exporters, regulatory compliance teams, and R&D departments.

Coordinate client requirements for testing, sample pick-up, inspection schedules, and compliance documentation.

Ensure timely service delivery and high customer satisfaction to drive repeat business.

4. Market Intelligence & Strategy

Monitor market trends across agriculture, food safety regulations, cosmetic regulatory frameworks, and chemical industry standards.

Identify opportunities for new services (e.g., Apeda, IOPEPC, FSSAI testing, REACH compliance, microbiology labs, shelf-life studies, residue analysis).

Provide competitive intelligence, pricing comparisons, and industry reports to management.

5. Cross-functional Coordination

Work with laboratory teams, sampling staff, field inspectors, and quality managers to ensure commitments are met.

Coordinate with accounts for billing, invoicing, and payment follow-ups.

Collaborate with marketing to create campaigns, brochures, and targeted pitches.

6. Documentation & Reporting

Maintain accurate CRM entries for inquiries, leads, proposals, and closures.

Prepare weekly/monthly MIS reports on sales pipeline, progress, and revenue forecast.

Track conversion ratios and segment-wise sales performance.

Required Skills & Qualifications

Skills

Strong understanding of testing, inspection, and certification (TIC) processes.

Knowledge of FSSAI, APEDA, BIS, ISO standards, FDA cosmetic rules, and chemical compliance norms is an advantage.

Excellent communication, negotiation, and relationship-building skills.

Ability to understand technical testing parameters and explain them clearly to clients.

Experience in B2B sales, field visits, and corporate presentations.

Qualifications

Bachelors degree in Food Technology, Agriculture, Chemistry, Biotechnology, or Business/Marketing.

310 years of experience in BD for lab testing, TIC services, food/cosmetics/chemical industries, or quality services.

Experience with NABL, ISO 17025 labs, or inspection agencies preferred.

Key Performance Indicators (KPIs)

Revenue from testing and inspection services

New client onboarding (exporters, traders, FMCG, cosmetic brands, chemical companies)

Number of sample bookings and inspection assignments

Customer retention and repeat business

Conversion rate from inquiry to order

Tenders submitted and vendor registrationscompleted