Business Development Manager

Business Head

Location: Noida(Onsite)
Reports to: CEO / Founders Employment Type: Full-Time | Leadership Role

About the Role

The Business Head will oversee all day-to-day operations and growth management across salon branches, home-service logistics, and technology workflows.

This role requires a hands-on operations and business leader with experience in process scaling, team management, client aquisition, business growth and service quality control across multiple locations.

Key Responsibilities

Salon & Service Operations

• Oversee smooth functioning of all salon branches and home service divisions.
• Maintain service quality, hygiene, customer satisfaction, and compliance standards.
• Optimize scheduling, manpower allocation, and daily salon targets.

Process & Efficiency Management

• Develop SOPs for all operations from client booking to service delivery.
• Implement performance dashboards and branch reporting systems.
• Drive operational efficiency, cost control, and margin improvement.
• Bring the salons to break even and enhance the business growth

Team Leadership

• Lead regional managers, salon leads, and support teams.
• Train staff to maintain brand standards and customer experience consistency.
• Work closely with HR on recruitment, training, and retention strategies.

Technology & App Operations

• Coordinate between app developers and operations team for booking management.
• Ensure integration of real-time service updates, tracking, and reporting.

Collaboration

• Collaborate with the CEO and Board of Directors to align operational execution with business expansion goals.
• Support new store openings with manpower, setup, and process readiness.

Qualifications

• 815 years of experience in operations management in beauty, retail, QSR, or service industries.
• Strong experience managing large teams across multiple branches.
• Knowledge of inventory, CRM, logistics, and tech-enabled workflows.
• Excellent problem-solving and leadership abilities.
• Bachelors degree required; MBA preferred.