Business Development Executive - Sales

Role Summary

Drive GMV and revenue growth by farming existing customers and reactivating inactive accounts within Birla Pivots building materials ecosystem. Manage post-onboarding sales, repeat orders, wallet share, churn reduction, and seamless order execution via digital and inside-sales channels, while supporting field teams.

Role & responsibilities

• Own a portfolio of onboarded customers to drive repeat business and GMV targets.
• Identify upsell and cross-sell opportunities; increase wallet share and reduce churn.
• Reactivate dormant accounts through structured digital and call-based campaigns.
• Manage end-to-end order processing, pre-order support, fulfilment coordination, and receivables follow-up.
• Build strong relationships and ensure high customer satisfaction and retention.
• Maintain accurate CRM data and use insights to prioritise high-potential customers.
• Coordinate with Field Sales, Category, Operations, Logistics, Finance, and CX teams as the single point of contact.
• Support new product launches and ensure compliance with pricing, credit, and company policies.

Qualifications & Skills

Educational Qualifications

• Bachelors degree in Business Administration, Sales, Marketing, Engineering, or a related field.
• MBA preferred.

Experience

• Min. 3-4 years of experience in

  B2B sales, inside sales, or account management,

  preferably in construction materials, building products, or allied sectors.
• Prior experience in

  farming, repeat sales, or account management

  will be strongly preferred.
• Proven experience in handling

  large enterprise or high-value accounts

  , with Customer accounts having annual turnover of 100 Cr+, and Average Order Value (AOV) of 1 Cr or above.
• Demonstrated ability to manage

  high GMV portfolios

  , drive repeat transactions, and grow wallet share within large accounts.