Business Development- AGM

Position Title:

Department:

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1. Role Overview

AGM Business Development (BPO)

2. Key Responsibilities

Business Acquisition & Revenue Growth

• Identify, pursue, and close new business opportunities in

  BPO/BPM services

  across inbound, outbound, back-office, and digital process domains.
• Develop and implement

  sales strategies

  to achieve quarterly and annual revenue targets.
• Manage complete sales cycle: lead generation ? qualification ? proposal ? pricing ? negotiation ? contract closure.

Client Relationship Management

• Build and maintain strong relationships with

  CXOs, decision-makers, and key stakeholders

  .
• Ensure high client satisfaction and act as the primary escalation point for strategic accounts.

Solutioning & Proposal Management

• Work with

  operations, WFM, transition, and finance teams

  to design customized BPO solutions.
• Prepare

  RFP/RFI responses

  , proposals, case studies, and presentations.
• Drive pricing, commercials, and business cases in alignment with internal guidelines.

Market Research & Strategy

• Identify new

  verticals, geographies, and service lines

  for expansion.
• Monitor market trends, competitor activities, and client insights to support strategic planning.

Team Leadership

• Lead and mentor a team of managers and executives in business development and presales.
• Drive performance management, sales pipeline reviews, and forecasting.

Operational Handoff

• Coordinate with operations and transition teams to ensure smooth onboarding of new clients.
• Ensure SLA adherence during handover and project kick-off.

3. Required Skills & Competencies

• Strong understanding of

  BPO/BPM operations

  , KPIs, SLAs, work models, staffing, and commercials.
• Proven track record of

  closing mid-size and large BPO deals

  (Domestic/International).
• Excellent communication, negotiation, and presentation skills.
• Strong analytical thinking and financial acumen.
• Ability to work in a fast-paced, target-driven environment.
• Experience in CRM tools, proposal writing, and pipeline management.

4. Qualifications & Experience

• Bachelor's degree required; MBA preferred.

• 815+ years

  of progressive experience in

  Business Development / Sales in BPO industry

  .
• Experience dealing with clients in

  BFSI, Telecom, E-commerce, Healthcare, Retail, or IT/ITES

  domains (customize as needed).
• Global exposure (US/UK/APAC/GCC) preferred, depending on company market focus.

5. KPIs / Performance Metrics

• Revenue achieved vs target.
• Number of new accounts acquired.
• Pipeline strength and conversion ratio.
• Client satisfaction and account retention.
• SLA adherence and profitability of deals closed.

6. Personal Attributes

• High energy and self-driven.
• Strong professional ethics and leadership qualities.
• Goal-oriented with strategic mindset.
• Excellent stakeholder management.