Company Description Altruist a leading Business Process Management and CX transformation partner, aiding organizations in scaling through AI-powered, human-led solutions. We blend automation with empathy to enhance every stage of the customer journey, from intelligent voicebots and predictive analytics to end-to-end sales and collections optimization. Our systems are designed for speed, trust, retention, and real-time insight. We are trusted by enterprises across India and beyond to deliver measurable performance outcomes through AI-powered CX with emotion-aware personalization and integrated customer journey design. Role Description This is a full-time, on-site role for a Field Collection Team Leader located in Mumbai. The Field Collection Team Leader will be responsible for supervising and leading a team of debt collectors, ensuring efficient and effective collection processes. Day-to-day tasks include monitoring team performance, providing training and support, handling escalations, and collaborating with the finance department. The role also involves implementing strategies to improve collection rates and customer service standards. Qualifications Strong Team Leadership and Customer Service skills Proficiency in Debt Collection and Finance Excellent Analytical Skills Effective communication and interpersonal skills Ability to work on-site in Mumbai Experience in managing a team in the debt collection industry is preferred.
Company Description Altruist BPO is a leading global integrated solutions provider specializing in Business Process Outsourcing, Customer Experience Management, and IT Services. With a presence in India, Africa, and the Middle East, Altruist BPO has over 14,000 professionals dedicated to delivering excellent service to clients. Our team focuses on enhancing customer experience, reducing operational costs, and increasing profitability through powerful insights and strong client relationships. Role Description This is a full-time on-site role for an Assistant Manager- Field Collection, based in Chennai. The Assistant Manager- Field Collection will be responsible for coordinating and managing field collections, overseeing field agents, ensuring compliance with collection policies, meeting collection targets, and addressing any collection-related issues. The role involves regular reporting on collection activities, maintaining accurate records, and liaising with clients for collection updates and feedback. Qualifications Field Collection and Collection Management skills Leadership and Team Management skills Strong communication and interpersonal skills Ability to meet targets and perform under pressure Experience in the BPO industry is a plus Bachelor's degree in Business Administration, Finance, or a related field
Company Description Altruist BPO is a leading global integrated solutions provider specializing in Business Process Outsourcing, Customer Experience Management, and IT Services. With a presence in India, Africa, and the Middle East, Altruist BPO has over 14,000 professionals dedicated to delivering excellent service to clients. Our team focuses on enhancing customer experience, reducing operational costs, and increasing profitability through powerful insights and strong client relationships. Role Description This is a full-time on-site role for an Assistant Manager- Field Collection, based in Chennai. The Assistant Manager- Field Collection will be responsible for coordinating and managing field collections, overseeing field agents, ensuring compliance with collection policies, meeting collection targets, and addressing any collection-related issues. The role involves regular reporting on collection activities, maintaining accurate records, and liaising with clients for collection updates and feedback. Qualifications Field Collection and Collection Management skills Leadership and Team Management skills Strong communication and interpersonal skills Ability to meet targets and perform under pressure Experience in the BPO industry is a plus Bachelor's degree in Business Administration, Finance, or a related field