Business Control Manager

The Manager - Business Controls plays a critical role in enforcing internal controls, ensuring compliance, improving operational efficiency, and minimising risk across all business units. The role is pivotal in auditing, monitoring SOP adherence, and reporting control lapses to senior leadership.

Key Responsibilities:

Internal Controls & Audits

• Conduct

  quarterly Internal Control Testing

  aligned with SOPs across multiple functions.
• Define sampling methodology based on process frequency (daily, weekly, monthly, quarterly).
• Analyze operational and financial risks and enforce compliance mechanisms.
• Collaborate with function heads to implement corrective action plans and process improvements.
• Publish comprehensive quarterly reports on audit findings to the CFO.

Finance Excellence Review (FER) Audits

• Lead Finance Excellence Review audits across restaurants and backend functions.
• Identify and reduce discrepancies in store-level operations and financials.
• Monitor restaurant-level compliance with financial, operational, and process SOPs.
• Investigate malpractice, fraud risks, or non-compliance and recommend preventive measures.
• Support in reducing business inefficiencies and enhancing audit scores across units.
• Share the quarterly presentation to CFO & Stakeholders.

Internal Audits

• Manage end-to-end coordination for internal audit, including collection,screening, and validation of data before submission to auditors
• Serve as the primary point of contact for auditors, ensuring timely and accurate data flow.
• Conduct walk through of key processes and controls with auditors to aid their understanding
• Communicate with respective stakeholders for Audit Query Management (AQM) resolution and documentation
• Collaborate with cross-functional teams to provide clarifications and support documents during audit reviews
• Prepare Audit Tracking Report (ATR) post audit report issuance and share with concerned departments
• Define and communicate ATR action timelines with stakeholders; ensure timely updates and closure
• Provide regular status updates to Finance Controller on audit progress, pending queries, and ATR implementation

Process Management & SOP Compliance

• Design, update, and verify process documentation for all key departments.
• Conduct SOP and process audits to ensure procedural integrity and uniformity.
• Engage in validation of LS Microsoft reports to ensure data integrity and reporting accuracy.

Stakeholder Reporting & Governance

• Engage with cross-functional teams to resolve control issues and drive improvements.
• Present audit summaries and risk observations to management and stakeholders.

Learning & Development

• Drive training programs for newly rolled out or revised processes.
• Contribute to train-the-trainer modules to build internal capability.

sonu.deopa@gourmetinvestments.com