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Teleperformance (TP)
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Business Analyst

Business Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Teleperformance (TP)

2 - 7 years

3 - 6 Lacs

mumbai malad

Posted:4 days ago| Platform:

Apply

Skills Required

bpo customer service customer experience customer experience management customer feedback microsoft office crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking to onboard a skilled professional to join our team in Mumbai. The ideal candidate will have 2-7 years of experience and be able to work from the office.

Roles and Responsibility

Manage and resolve customer complaints professionally.
Provide excellent customer service through various communication channels.
Collaborate with internal teams to improve overall customer experience.
Develop and implement process improvements to increase efficiency.
Analyze customer feedback to identify areas for improvement.
Work effectively in a fast-paced environment to meet performance targets.

Job Requirements

Excellent communication and problem-solving skills are essential.
Ability to work well under pressure and meet deadlines is required.
Strong analytical and critical thinking skills are necessary.
Proficiency in Microsoft Office and CRM software is expected.
Experience in a similar role, preferably in a BPO or IT-enabled services company, is preferred.
Candidates must be able to work independently and as part of a team.

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Business Analyst