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Business Analyst

Business Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Wipro

5 - 10 years

8 - 11 Lacs

pune

Posted:-1 days ago| Platform:

Apply

Skills Required

sales process business analytics cpm tools data analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Good Knowledge of Sales process.
Responsible for responding back to the client and internal stakeholders in an efficient and professional manner.
Handles and resolves customer complaints- identify and escalate priority issues
Build a strong personal customer rapport and establish engagement to drive positive customer experience
Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports
Support service delivery teams onsite/offsite client location - in process stabilization
Control CPM performance through DMAIC/Six sigma/Application of Quality tools as applicable
Coach and counsel the span and provide guidance to them on way forward, meeting client requirement, client metrics, process improvement

Preferred candidate profile

Proficient with MS Office (Word, Excel, PowerPoint)
Excellent communication skills in order to provide client service
Strong analytical skills with an ability to solve issues with a win-win negotiation approach

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Business Analyst