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Business Analyst/ Project Manager

Business Analyst/ Project Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Hiring Squad

6 - 11 years

25 - 32 Lacs

Hyderabad Pune Bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

Contact Centre Automation Product Management Project Management Business Process Transformation Business Transformation Process Improvement Digital Transformation Stakeholder Management Business Analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Bangalore, Pune, Hyderabad

Type: Full time

Experience Level: 6-13 yrs

Mandate: Channels PM with strong experience in Contact centre automation and Digital transformation (Prefer AI/ML automation skills)

Channels BA with strong experience in Contact centre automation and Digital transformation (Prefer AI/ML automation skills)

Channels PM/BA with strong experience in Contact centre automation in the banking sector and Digital transformation (Prefer AI/ML skills).

• Extensive experience in contact center automation for banking journeys ONLY. Candidates with contact center experience outside of banking sector will NOT be considered.

• Project Manager with Digital transformation experience in complex Global delivery engagement

• Exceptional communication, articulation, and stakeholder management skills, with the ability to navigate complex business transformation projects.

• Experience in leading business transformation projects in contact center banking domain

• Extensive experience in handling multiple cross functional stakeholders

• Experience in presenting the project status reports in the steering committee meetings.

•Project Management skills – end to end delivery, RAID log reporting, Risk reporting and mitigation, presenting in Steering Cos

•Agile knowledge with hands on experience in Jira/confluence

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Business Analyst/ Project Manager