Business Analyst - Payments

Job Description

Role & responsibilities Elicitation and Collaboration: Facilitate and lead brainstorming sessions and workshops with stakeholders to elicit, understand, and document business needs, objectives, and requirements. User Story Development: Translate business requirements into clear, concise, and well-defined user stories with acceptance criteria, ensuring they align with user needs and business goals. Backlog Management: Create, prioritize, and maintain the product backlog, ensuring it reflects the current understanding of requirements and provides a clear roadmap for development. Test Case Definition: Collaborate with stakeholders and the development team to define and document test cases based on user stories and requirements, ensuring comprehensive test coverage. Requirements Management: Organize and manage all elicited requirements, user stories, and test cases in a clear and accessible manner, ensuring traceability throughout the project lifecycle. Stakeholder Communication: Effectively communicate requirements, user stories, and test cases to both technical and non-technical stakeholders, ensuring a shared understanding. Process Analysis and Improvement: Analyze existing business processes and identify opportunities for improvement, leveraging insights from workshops and requirements gathering. Solution Validation: Participate in testing and validation efforts to ensure the delivered solution meets the defined requirements and user stories. Documentation: Create and maintain relevant project documentation, including process flows, requirements specifications, and workshop summaries. Continuous Improvement: Stay informed about industry best practices in business analysis, requirements management, and agile methodologies, and contribute to the continuous improvement of the team's processes. Conduct a comprehensive analysis of existing workflows, processes, and systems to identify areas for improvement and optimization. Work closely with cross-functional teams to implement process changes, leveraging industry best practices and innovative solutions. Contribute to initiatives aimed at improving the client onboarding process, account management, and overall customer experience. Manage project timelines, milestones, and deliverables while ensuring effective communication with stakeholders Domain exp needed: Strong Domain experience Domestic & International Payments Retail Banking Payments specific preferred Managing/managed Customer channels experience Mobile Banking App and/or Browser Front End analysis experience Experience of navigating through multiple layers of stakeholders in Business, Tech, Ops multi-country experience preferred