Business Analyst - Payment Contact Center Analytics

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

RCM Business Solutions

5 - 9 years

0 Lacs

hyderabad telangana

Posted:6 days ago| Platform: Shine logo

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Skills Required

agile jira confluence retail banking delivery management stakeholder management digital transformation programme delivery process improvement initiatives data intelligence risk management project management customer channels implementation mobile banking app browser end to end project delivery hsbc uxui bdd user story writing digital account onboarding journeys customer onboarding avaloq appway wealth systemsdomain operations transformation wfm data process maps

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for managing Transaction Banking with a focus on Mobile release cycles. Your role will involve strong Stakeholder Management and exposure to Agile, JIRA, and Confluence. Experience in managing stakeholders across multiple geographies within a Retail banking context is preferred. You should have experience in Customer channels implementation, specifically in Mobile Banking App and/or Browser. Delivery management following Agile framework and usage of tools like JIRA/Confluence is desired. Your responsibilities will include end-to-end project delivery through all stages, from Idea to Closure, including Requirement refinement, Implementation, Testing, and Governance. Previous experience with HSBC would be advantageous. As a BA at Optima (Manila), you will need a strong background in Retail Cards and Lending. Experience in Digital transformation and awareness of HSBC systems and operations is preferred. Your role will involve traits related to UX/UI, BDD user story writing, and working in the US shift. Previous HSBC experience is highly preferred. You should have expertise in Digital account onboarding journeys and Customer onboarding into Avaloq. Exposure to Appway is desirable. Additionally, experience in Wealth systems/domain, Digital Transformation, and awareness of HSBC operations is valued. You will operate at a Programme delivery level, focusing on global business and regions, and aiding in Operations Transformation. Your responsibilities will include leading transformation projects, mentoring process analysts, and delivering operational performance improvements. You will work closely with stakeholders to prioritize and optimize the project portfolio, provide input for decision-making, and support project implementation. Anticipating issues and risks, addressing them promptly, and collaborating with different teams to drive re-engineering initiatives will be crucial aspects of your role. (ref:hirist.tech),

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Business Analyst - Payment Contact Center Analytics