8 Process Maps Jobs

NTT DATA is looking to hire a SAP PS Consultant to join their team in Hyderabad, Telangana, India. As a SAP PS Consultant, you will need to have at least 5 years of relevant experience in SAP PS with hands-on experience in implementing 2 SAP PS projects. You should have exposure to the SAP program lifecycle in a global environment and a good understanding of GDM functionality. Knowledge of SAP PS configurations, business processes, and integration with other SAP modules like SD, FI, and external interfaces like SFDC is essential. Your responsibilities will include creating process maps and designs, developing technical and functional specifications, and working with developers to write FS. You should have solid knowledge of system development methodology, project management, and system architecture, with excellent analytical and problem-solving skills. In addition to technical skills, soft skills are also important for this role. You should be able to understand project requirements, drive closure of design issues, work independently, and plan tasks effectively. Strong verbal and written communication skills are required, along with the ability to work in coordination with onsite/offshore teams. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers a wide range of services including business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. If you are a passionate individual with the required skills and experience, and want to be part of a forward-thinking organization, apply now to join NTT DATA as a SAP PS Consultant.,

As a Senior Associate at Hitachi India Private Limited (CSS HR) in Bengaluru, Karnataka, you will be part of a global team dedicated to supporting the development of society and improving people's lives. Hitachi Group values teamwork, excellence, and innovation, and as a member of the Central Shared Services (CSS) function, you will play a key role in transforming and delivering business operations across the organization. Your responsibilities will include supporting the development and implementation of Total Rewards (mobility) strategy, programs, and policies. You will be involved in researching and proposing updates to the mobility program, managing annual salary and allowances revision process for expatriates, and tracking expatriate allowance forms. Additionally, you will be responsible for managing year-end activities related to assignee income data collection and validation, as well as creating assignee profiles on My Mobility platform. Furthermore, you will ensure that certificate of coverages are applied and submitted to the respective authorities in a timely manner, while also managing day-to-day relationships with mobility partners to resolve support and service issues. Your role will require excellent communication skills, a minimum of 5 years of relevant experience, vendor management expertise, experience in writing SOPs and creating process maps, and knowledge of Assignment Pro. Hitachi values Harmony, Trust, Respect (Wa), Sincerity, Fairness, Honesty, Integrity (Makoto), and Pioneering Spirit, Challenge (Kaitakusha-Seishin). If you are motivated by delivering first-class services, thrive in a fast-paced and supportive environment, and are committed to driving social innovation, we encourage you to apply for this exciting opportunity at Hitachi India Private Limited.,

As the Manager Process Automation at Carelon Global Solutions India, you will be responsible for leading strategic process improvement initiatives across the organization. Reporting to the Associate Director Process Reengineering, you will work collaboratively with business units and leadership to analyze current processes, identify priorities, and develop new initiatives. Your role will involve conducting assessments to identify pain points, process gaps, and control deficiencies through data analysis, proposing future state recommendations, and working with stakeholders to create a business case and implementation roadmap. Your key responsibilities will include overseeing and supporting process automation initiatives organization-wide, managing specific business portfolios to achieve goals, building relationships with key stakeholders, executing large-scale process reengineering projects, and driving the lifecycle of projects from discovery to deployment. You will prioritize process improvements, leverage methodologies and tools, conduct market research on healthcare trends, enhance customer experience, collaborate with clients and cross-functional teams, communicate project status to stakeholders, and provide strategic insights based on research. To qualify for this role, you should have an MBA or master's degree from a tier I business school, a bachelor's degree in engineering/B.Com/BBA from a recognized university, or a master's degree in Healthcare Administration/Statistics/Data Science. Healthcare certifications and a Six Sigma Black Belt are preferred qualifications. You should have 9-15 years of work experience with a minimum of 3-5 years in US healthcare, consulting, or process transformation. Proficiency in MS Office, Visio, and process mining skills, along with excellent communication skills, is required. Key skills and competencies for this role include effective communication, multitasking in a dynamic environment, navigating a matrixed organization, business and technical acumen, change management, project delivery, presentation skills, strategic thinking, and problem-solving. At Carelon, we offer limitless opportunities for growth and development, a culture of innovation and creativity, comprehensive rewards and recognitions, competitive health benefits, and a supportive work environment. We are committed to creating an inclusive culture that celebrates diversity and empowers all associates to deliver their best results. Carelon Global Solutions is an Equal Opportunity Employer that values diversity and inclusivity. We provide reasonable accommodations for those in need, ensuring that everyone has equal access to opportunities. If you require accommodation during the interview process, please request the Reasonable Accommodation Request Form. Join us at Carelon and be a part of a team that is dedicated to improving lives, simplifying healthcare, and expecting more from ourselves and our work.,

You will be responsible for managing Transaction Banking with a focus on Mobile release cycles. Your role will involve strong Stakeholder Management and exposure to Agile, JIRA, and Confluence. Experience in managing stakeholders across multiple geographies within a Retail banking context is preferred. You should have experience in Customer channels implementation, specifically in Mobile Banking App and/or Browser. Delivery management following Agile framework and usage of tools like JIRA/Confluence is desired. Your responsibilities will include end-to-end project delivery through all stages, from Idea to Closure, including Requirement refinement, Implementation, Testing, and Governance. Previous experience with HSBC would be advantageous. As a BA at Optima (Manila), you will need a strong background in Retail Cards and Lending. Experience in Digital transformation and awareness of HSBC systems and operations is preferred. Your role will involve traits related to UX/UI, BDD user story writing, and working in the US shift. Previous HSBC experience is highly preferred. You should have expertise in Digital account onboarding journeys and Customer onboarding into Avaloq. Exposure to Appway is desirable. Additionally, experience in Wealth systems/domain, Digital Transformation, and awareness of HSBC operations is valued. You will operate at a Programme delivery level, focusing on global business and regions, and aiding in Operations Transformation. Your responsibilities will include leading transformation projects, mentoring process analysts, and delivering operational performance improvements. You will work closely with stakeholders to prioritize and optimize the project portfolio, provide input for decision-making, and support project implementation. Anticipating issues and risks, addressing them promptly, and collaborating with different teams to drive re-engineering initiatives will be crucial aspects of your role. (ref:hirist.tech),

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Manager - Business Analyst As a Business Analyst, your typical week might include the following Create continuous value for the business by conceiving next generation digital experiences Manage health & wellness business requirements in active collaboration with functional representatives Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market Perform process impact analysis across various platforms, holding an end-to-end view of user journeys Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Understand business objectives, processes and products to make educated recommendations Document business process flow diagrams and review with functional stakeholders Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing You could be the right candidate if you Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition Can empathize well with & understand the motivations of users Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows Understand existing mental models & expectations of users based on contemporary experiences Have an exceptional eye for visual and interaction details Can communicate design decisions effectively Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively Ability to act as an indispensable member of the product delivery team throughout all phases of product development Comfortable with Agile/iterative project management methodologies Ability to identify metrics & analytics to track impact of design decision through quantitative data Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions Have a curious mind; measure what really matters and can design subsequent iterations basis insight Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools Are passionate about operating interactively This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Are comfortable progressively iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it Can identify raw stones and iteratively polish them into shining diamonds. Like to work in a space where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer Have 6-8 years of total experience with atleast 3 years domain experience in any of these sectors: health insurance, wellness, payments, financial services ecommerce, insurance core systems, health tech, insure tech tele-sales & non voice customer servicing platforms, loyalty platforms What Can Make You Extra Special You have experience in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback and incorporating insights into iterations Its great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One. Before you saw them mentioned here You have incisive insights about your customers, irrespective of the industry you have worked in You have meaningful certifications in agile and understand the principles beyond the jargon You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai/ Bangalore Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Manager - Business Analyst As a Manager - Business Analyst, your typical week might include the following Manage health & wellness business requirements and implementation in active collaboration with functional representatives. Solicit, develop, and validate business requirement documentation through a clear understanding of asis vs to-be process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences. Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Partner functional process owners to support capability vision, strategy & roadmap. Understand business objectives, processes, and products to make educated recommendations. Document business process flow diagrams and review with functional stakeholders. Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing. You could be the right candidate if you Have 7-9 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years experience in health insurance is required. Have end-to-end knowledge of health insurance products, operations processes, and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions. Can function as an indispensable member of the team are passionate about operating iteratively. Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively. Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement. Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools. This could be the gig for you if you Have built best-in-class processes from scratch Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your and your teams output while thinking wing-to-wing across the organization. Are passionate about leveraging digital tools to transform customer experience. Location: Mumbai Title: Manager - Business Analyst Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be part of a team of bright individuals working with cutting-edge technologies. Our purpose is to bring about real positive changes in an increasingly virtual world, transcending generational gaps and disruptions of the future. We are currently seeking Banking, Financial Services, and Insurance Professionals to join us in the following areas: **Digital** - Develop Digital/Business Transformation Roadmaps - Implement Digital Products and Digital Service offerings as a Business Analyst through agile practices - Create Customer Service/Customer Delight Transformation Roadmaps - Engage in strategy development, global benchmarking, internal benchmarking, and Industry Points of View - Manage stakeholders, analyze impacts, and conduct business benefit analysis - Create Process Maps and foster cross-functional understanding - Transform processes including measurement techniques (Design thinking, SIPOC) - Perform Financial Modelling of benefits - Participate in business development efforts, including proposal development and client presentations **Domain** - Act as the primary domain expert in underwriting, claims, operations, reinsurance, actuarial, financial, and regulatory processes - Provide strategic guidance to internal teams and leadership - Lead and support digital transformation projects, incorporating automated underwriting, AI-driven claims processing, and digitalization of legacy systems - Analyze and interpret key business metrics to drive operational excellence - Collaborate with cross-functional teams to design and implement insurance solutions and workflows - Stay updated on industry trends, regulatory changes, and emerging technologies - Conduct knowledge sharing sessions and training for new joiners and stakeholders - Communicate effectively with external partners, reinsurers, and auditors - Identify and escalate opportunities for process improvement and operational efficiency **Qualifications and Education Requirements** - Bachelor's/Master's degree in Insurance, Actuarial Science, Finance, Business, or related field - 10+ years of experience in the insurance industry with expertise in underwriting, claims, reinsurance, actuarial, financial, and regulatory processes - Proven track record in supporting or leading digital transformation initiatives within insurance - Strong analytical skills and familiarity with insurance KPIs and business metrics - Excellent communication, stakeholder management, and training skills - Up-to-date knowledge of insurance regulations, products, and industry best practices - Ability to work with Tech/Digital tools, handle large data, and travel as required At YASH, you will have the opportunity to build a career in an inclusive team environment. We offer career-oriented skilling models and utilize technology for continuous learning and growth. Our workplace is grounded in flexible work arrangements, emotional positivity, transparency, open collaboration, support for business goals, and a stable employment with an ethical corporate culture.,

As a Supervisor, People Experience (Restaurant Digital Engagement) at McDonald's India Global Business Services Office in Hyderabad, you will play a crucial role in supporting the deployment and execution of change management strategies. Your primary responsibility will be to facilitate the successful adoption of new employee engagement and experience platforms across global restaurant staff. Your key responsibilities will include: - Supporting the creation and enhancement of engagement tools by developing comprehensive documentation such as business requirements, functional specifications, data models, and process maps. - Assisting in assessing the effectiveness of existing employee experience tools and recommending enhancements or replacements as necessary. - Managing documentation for restaurant employee engagement tools and ensuring active engagement and awareness of new initiatives. - Coordinating and executing change management strategies to drive the adoption of new engagement platforms, including planning stakeholder meetings and creating project timelines. - Serving as a subject matter expert for employee engagement tools, ensuring compliance with regulatory requirements and data security standards. To qualify for this role, you should have: - A degree in Human Resources, Business Administration, Organizational Development, or a related field (advanced degree preferred). - Experience in Human Resources, Employee Experience, or Restaurant Digital Engagement. - Experience working in large, multi-national corporations with a complex structure and diverse cultures. - Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions. - Knowledge of trends, regulations, and best practices in Restaurant Digital Engagement systems. Ideal candidates will also possess: - Expertise and skills in Restaurant Digital Engagement. - Technical knowledge in employee experience and restaurant digital engagement. - Excellent communication skills, both verbal and written, to engage with stakeholders at all levels. - Understanding of HR compliance and data privacy regulations. - Strong business acumen and a willingness to learn new systems and processes. - Positive attitude, self-starter mentality, and strong ability to influence others. If you are looking to make an impact in a global organization and drive employee engagement initiatives, this role at McDonald's could be the perfect fit for you. Join us and be part of a dynamic team focused on continuous improvement and growth.,