Business Analyst (Looking For Immediate Joinee)

**Immediate Hiring**

Must be Immediate Joiners Only - 10-15days is Only Acceptable.

Location-Hyderabad

Experience - Must be 4+ Years to 7 years

ServiceNow and ITIL Knowledge is mandatory

Continuous Service Improvement (CSI) and Business Analyst

Overview

The combined role of Continuous Service Improvement (CSI) and Business Analyst is pivotal in driving enhancements in IT service delivery, ensuring alignment with business needs, and maximizing organizational value. This position focuses on improving service quality, optimizing processes, implementing proactive measures, and providing strategic insights through data analysis.

Key Responsibilities

• Service Quality Improvement:

  Develop and implement strategies to enhance IT service quality, ensuring customer satisfaction and loyalty.

• Process Optimization:

  Analyze and streamline IT service delivery processes to improve efficiency and reduce operational costs.

• Performance Metrics:

  Establish and monitor key performance indicators (KPIs) to drive continuous improvement and informed decision-making.

• Requirements Gathering:

  Elicit and document business requirements to ensure IT services align with business objectives.

• Process Modeling:

  Map and model business processes to identify inefficiencies and areas for improvement.

• Data Analysis:

  Analyze data to identify trends, generate insights, and propose actionable solutions.

• Stakeholder Engagement:

  Collaborate with stakeholders to understand their needs and ensure IT services meet business requirements.

• Project Management:

  Manage improvement initiatives from inception to completion, ensuring timely delivery and desired outcomes.

• Communication:

  Communicate insights and recommendations to stakeholders at all levels.

Qualifications

• Education:

  Bachelors degree in information technology, Business Administration, or a related field.

• Experience:

  Minimum of 5 years in IT service management and business analysis, with a focus on continuous improvement.

• Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in IT service management frameworks (e.g., ITIL) and process modeling.
• ServiceNow knowledge is required, CIM module knowledge is preferred
• Experience with requirements gathering and stakeholder management.
• Familiarity with data analysis tools and techniques.
• Ability to manage multiple projects and priorities simultaneously.

Mounika.t@affluentgs.com

7661922227