Business Analyst (IT Projects & Client Success)

Company: Developer Bazaar Technologies

📍 Location: Indore

🕒 Employment Type: Full-time

🧠About Developer Bazaar Technologies

Developer Bazaar Technologies is a fast-growing IT services and product development company delivering end-to-end digital solutions in Web, Mobile, and AI for global clients.

We’re expanding our core Business Strategy & Delivery team — and looking for a Business Analyst (BA) who can bridge the gap between clients, development teams, and company leadership by converting ideas into structured, actionable plans.

This role demands someone who is both analytical and people-oriented — able to understand problems deeply, document them clearly, and guide the team toward execution with precision.

🎯 Role Overview

As a Business Analyst, you’ll play a critical role in ensuring that client projects are well-defined, strategically planned, and smoothly executed.

You will:

• Understand business problems and project requirements in detail.
• Create comprehensive documentation — from requirement docs to user stories, flow diagrams, and SOPs.
• Collaborate with internal teams (design, development, testing, and delivery) to ensure everyone has clarity.
• Communicate proactively with clients to align on expectations, timelines, and deliverables.

This role is ideal for someone who loves solving problems, organizing chaos, and turning discussions into structured documentation and real results.

⚙️ Key Responsibilities

🧩 1. Requirement Gathering & Analysis

• Conduct discovery calls with clients to understand their business needs, pain points, and objectives.
• Translate client ideas into functional and technical requirements.
• Research existing systems, competitors, and user flows to identify process gaps.
• Prioritize requirements and maintain clarity between must-haves and nice-to-haves.

📑 2. Documentation & Communication

• Create detailed project documentation:
  • Business Requirement Documents (BRD)
  • Functional Specification Documents (FSD)
  • User Stories & Acceptance Criteria
  • Workflow Diagrams, Use Cases, and Process Maps
• Maintain up-to-date documentation in shared tools like Notion, Confluence, or Google Workspace.
• Ensure the development team fully understands the “why” and “what” behind every feature.

🧠3. Coordination Between Teams

• Act as the bridge between client and internal teams.
• Explain technical details to non-technical clients clearly.
• Gather feedback from developers, testers, and designers — and translate it into client updates.
• Ensure requirements are implemented correctly and verified during testing.

🧠4. Project & Client Account Management

• Manage multiple client accounts, track deliverables, and ensure consistent communication.
• Maintain project dashboards, progress reports, and change logs.
• Identify and escalate potential project risks early.
• Ensure smooth client experience through proactive updates and professional communication.

⚙️ 5. Process Optimization & SOP Creation

• Build and maintain Standard Operating Procedures (SOPs) for recurring workflows.
• Identify bottlenecks in project processes and suggest improvements.
• Work with the founders to optimize internal documentation and delivery structures.

🌱 What We Expect From You

• Strong understanding of IT project lifecycles (especially web & mobile app projects).
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to convert client discussions into clear, structured documentation.
• Ownership mindset — take full responsibility for your projects and outcomes.
• High attention to detail and a love for process improvement.

🎓 Qualifications

• Bachelor’s or Master’s Degree in Business, IT, or related field.
• 1–4 years of experience as a Business Analyst (preferably in an IT company).
• Experience in writing requirement documentation and managing client communications.
• Familiarity with Agile / Scrum methodology is a plus.

💬 What You’ll Gain

✅ Direct exposure to working with founders & senior delivery heads.

✅ Opportunity to design internal SOPs and delivery frameworks.

✅ Hands-on experience with global clients & real product lifecycles.

✅ Growth into Client Success / Delivery Lead roles based on performance.

📧 How to Apply

📩 relation@developerbazaar.com

📞 +91 9111201207