Business Analyst (IT) – EMS Sales Platform-Newton/Boston

Business Analyst (IT) – EMS Sales Platform-Bangalore/Remote

Overview:

Platform Focus Areas:

• Leveraging out-of-the-box D365 functionality to improve enrollment engagement
• Supporting seamless integration with internal and external systems to enhance scalability and usability
• Maintaining alignment with core platform capabilities while enabling expansion through strategic enhancements

Responsibilities:

• Act as a hands-on lead Business Analyst, independently driving requirement gathering, documentation, and delivery
• Translate stakeholder input into structured user stories and acceptance criteria
• Analyze gaps, review data trends, and identify areas for workflow or functionality improvement
• Track fast-paced project changes and ensure updates are documented and coordinated
• Guide integration efforts across platforms using technologies such as APIs and SQL-based pipelines
• Ensure new features and changes do not disrupt existing system functionality
• Lead cross-functional coordination to support ongoing enhancements

Desired Skills & Qualifications:

• 5 years of experience as a Business Analyst in CRM environments, with strong knowledge of Microsoft Dynamics 365
• Solid understanding of system integration methods, including APIs and SQL-based workflows
• Strong data analysis skills, with working knowledge of SQL and relational data structures
• Ability to work independently, lead projects, adapt to changing priorities, and maintain organized processes
• Excellent communication and stakeholder engagement skills across business and technical teams

• If you have relevant experience and are exploring new opportunities, share your profiles with team@brihatisglobal.com