Job
Description
About the role: The D igital & C ustomer S ervice Business Analyst will join our growing tea m in the Customer Value Stream. We partner with commercial teams globally on their technology & data landscapes. The Value Stream work across the full project lifecycle - planning & strategy, transformation & development, pro duct support in BAU . The Business Analyst will work across existing and new products and projects. Every day will be different ! Responsibilities Upskill on our solution(s) to understand how they work, interact with each other and where they sit in the landscape. Where knowledge is a gap, self learn to get up to speed. Manage and run requirements workshops with Business and IT stakeholders Be the bridge between business and technical teams. End to end ownership of feature, from inception to go live - discovery, build, test, deployment Understand the end-to-end solution, (, data, process) and be able to demonstrate to stakeholders . Challenge the status quo and push for standardisation, low/no code & global OOTB solutions. Collaborate with cross functional team- business/markets, global commercial and other D&T team members- testers, developers, architecture, designers, product owners, data, analytics, legal, data privacy, IM&S etc, to ensure a suitable customer centric and compliant solution is agreed on Skillset required Act like an own er - be tenacious in driving forward the product team priorities to conclusion Experience using Salesforce (several clouds : Service, Commerce, Sales & Marketing Cloud), SAP, Google Analytics , Quantum Metrics Website experience is preferred Agile experience - previous use of Azure Dev-ops Ability to prioritise and juggle work, manage timelines to meet deadlines Ability to work under pressure in high stress environments Great communication and stakeholder management Problem solver with pro-active solution mindset. Demonstratable Experience with tools such as Visio, Lucid Chart, Power BI, Google Data Studio, other visualization tools Proven track record of delivering data driven solutions with a customer-first mindset Ability to partner with and influence global functions, markets, and external partners to deliver on our commitments Domain Knowledge in Digital marketing, Direct to Consumer, eCommerce, Marketing Technology, Retail, and respective process areas preferred
