Business Analyst - Client Delivery

Company Description

Global Technology Partners is a premier partner for digital transformation, with a diverse team of software engineering experts in the US and India. They combine strategic thinking, innovative design, and robust engineering to deliver exceptional results for their clients.

Global Technology Partners is looking for a Business Analyst who will work in the Client Delivery Services group and interact and work with Clients, Vendors, Partners, and Delivery Service and Product and Engineering staff. As the Business Analyst, you will contribute to capturing client requirements, analyzing those, documenting, configuring, testing, implementing, and training the customers for the business solution. The ideal candidate will have a logical and analytical mind, ability to work independently or in groups, have good verbal and written communication skills with ability to articulate in precise manner, a quick learner, with high energy to work in the fast-pace and fast-growing organization.

Responsibilities

• Help analyze client data for data loading, verify and test application functionality with client data
• Capture and understand Client Requirements, analyze and map to product solution
• Document requirements that may require further configurations
• Client communication on meeting agendas, meeting minutes, system demos, and client inquiries
• Take client calls on issues and inquiries and be able to navigate to closure
• Test the system functionality, report issues, and drive to completion
• Coordinate and collaborate with client and cross-functional / cross-regional teams

Ideal candidate(s) should have

• Logical and analytical mind
• Quick learner to understand product functionality and map to client requirements
• Ability to work independently or in teams
• Excellent verbal and written communication and ability to articulate in precise and accurate manner
• Possess high energy and drive to take on tasks proactively
• Experience in using implementation and delivery services software and tools
• Experience in software product implementation and support
• Knowledge of SQL and complex Excel functions is a plus

• Pension or benefits administration knowledge is a BIG plus.

Qualifications

• Bachelor’s or Master’s degree in Business, Management, or a related field with

  6+ years of relevant experience

• Experience in using implementation and delivery services software and tools
• Experience in software product implementation

• Pension or benefits administration knowledge is a plus.