Posted:7 hours ago|
Platform:
Work from Office
Full Time
- Develop a deep understanding of the loyalty SaaS platform, including its features, configuration options, and integration capabilities
- Collaborate with clients to understand their business processes, objectives, and KPIs related to product.
- Provide consultative inputs to align clients' strategy with product capabilities.
- Identify opportunities for platform optimization and suggest product innovations based on user behavior and channel trends.
- Conduct requirement workshops with client stakeholders to capture functional operational and reporting needs.
- Translate business requirements into solution configurations, workflows, and integration specifications.
- Prepare and maintain implementation plans, project trackers, and documentation throughout the onboarding lifecycle.
- Collaborate with the product team to shape roadmap priorities aligned to market and customer feedback.
- Configure the loyalty solution based on agreed specifications including program rules, rewards logic, customer segments, and campaign workflows.
- Coordinate with internal tech teams and client IT teams for any custom development or third-party integration.
- Oversee UAT and ensure timely resolution of feedback.
- Provide ongoing support to clients after go-live including handling queries, monitoring usage, and troubleshooting issues.
- Train client users and stakeholders on platform features, dashboards, and campaign management.
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