Business Analyst Business Analyst (Data Analytics and Salesforce)

Job Title: Business Analyst - Salesforce Supplier Mailbox Support & Negotiations

Job Overview:

We are seeking a proactive and detail-oriented Salesforce Support Specialist to join our team.

Key Responsibilities:

• Monitor the supplier mailbox within Salesforce and promptly respond to incoming inquiries.


• Communicate with suppliers regarding payment term extensions, ensuring clarity and professionalism in all correspondence using approved FAQs.


• Collaborate with the internal working capital and procurement teams to gather information on extended payment terms and their impact.


• Track and document all supplier communications within Salesforce to maintain accurate records of inquiries and responses.


• Escalate complex or urgent supplier issues to senior team members when necessary and per the approved Playbook.


• Assist with reporting and analysis of mailbox activities and supplier responses.


• Support the team in improving communication templates and workflows to enhance the supplier experience.

Required Skills & Qualifications:

• Currently pursuing or recently completed a degree in Business, Finance, Communications, or a related field.


• Basic knowledge of Salesforce or other CRM systems is a plus.


• Strong written and verbal communication skills, with attention to detail and clarity.


• Ability to manage time effectively and prioritize tasks in a fast-paced environment.


• Comfortable working with cross-functional teams and handling sensitive information.


• Strong organizational and problem-solving skills.


• Proficiency in Microsoft Office, especially Excel and Outlook.

What Youll Gain:

• Hands-on experience with Salesforce and supplier communications.


• Exposure to financial operations, specifically around payment terms and supplier management.


• Opportunity to work with a dynamic team in a growing area of financial and operational management.


• Networking opportunities and potential for future roles within the company.