Business Analyst (14 - 17 Years)

About Company

Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visitAgilysys.com. visit Agilysys.com.

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About the Role

Product Manager

Key Responsibilities

• Define the

  product vision, strategy, and roadmap

  , ensuring alignment with company goals and customer requirements.
• Collaborate with

  engineering, design, and QA teams

  to deliver high-quality, scalable, and reliable software solutions.
• Translate customer and business needs into

  clear product requirements, user stories, and acceptance criteria

  .
• Prioritize features and manage the

  product backlog

  , balancing innovation, customer value, and technical feasibility.
• Work closely with

  global customers

  to understand requirements, gather feedback, and ensure continuous improvement of the product.
• Conduct

  market research, competitor analysis, and user studies

  to identify opportunities and optimize product offerings.
• Define and enforce

  Business Analysis (BA) best practices, methodologies, and tools

  across the team.
• Prepare and deliver

  product demos

  to customers,

  functional training

  to internal teams, and create

  demo decks for trade shows

  and presentations.
• Oversee

  project planning

  , ensuring timely and quality delivery of releases.
• Use tools such as

  JIRA, Azure DevOps, and project planning platforms

  for tracking progress, requirements, and dependencies.
• Define and monitor

  key performance indicators (KPIs)

  to measure product success and guide future decisions.

Domain Expertise – Hospitality Industry

• Deep understanding of

  hospitality operations and software ecosystems

  .
• Experience with

  Booking Engines, OTA (Online Travel Agency) integrations, Accounting, and Fiscal requirements

  .
• Familiarity with

  PMS (Property Management Systems)

  ,

  Channel Managers

  , and

  financial compliance standards

  in different regions.

Required Qualifications

• Bachelor’s degree in

  Computer Science, Engineering, Business, or related field

  .

• 10+ years of experience

  as a Product Manager in

  software development

  , preferably within the

  hospitality industry

  .
• Proven experience managing the

  end-to-end product lifecycle

  from concept to launch.
• Strong expertise in

  Agile/Waterfall

  methodologies.
• Excellent communication and stakeholder management skills, with the ability to work effectively across global teams.
• Proficiency with

  JIRA, Azure DevOps, Confluence, and project management tools

  .

Preferred Qualifications

• Experience in

  SaaS or cloud-based hospitality software

  solutions.
• Strong presentation skills, including

  customer demos, trade show decks, and internal training sessions

  .
• Knowledge of

  API integrations

  ,

  data analytics

  , and

  user experience design

  .
• MBA or certification in

  Product Management

  or

  Business Analysis

  is an advantage.

Soft Skills

• Exceptional

  communication and presentation

  skills.
• Strong

  customer focus

  with a global perspective.
• Leadership in driving

  process improvements

  and enforcing standards.
• Analytical mindset with a passion for solving business challenges through technology.