Business Advisory Associate

Job Description

Skill required: Network Services - Network Analytics Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Develop and implement performance improvement plans with carriers Chair regular working level meetings with Access Carriers, ad hoc meetings, and provides the client executive team with briefings and carrier performance material to support regular Client executive meetings with carriers and Client internal executive meetings. Ensures resolution of issues resulting from carrier performance deficiencies Manage development of standard and ad-hoc performance reports May develop, maintain and document procedures to audit self-reported carrier metrics May led cross-functional teams to ensure performance standards and measurements meet criteria Manage activities to maintain working relationships with carriers Analysis of carrier performance in terms of Service Delivery & Service Assurance Validation of Carrier Self reporting process and suggest changes, Performing deep dives analyses on issues, outliers, root cause, etc. Communication of issues to carrier and to internal groups. Tracking, reporting performance status by carrier. Monthly review of Carrier Performance tracking, implementation of improvement action plans Updating the database with Carrier contacts and escalation lists. Undertake Maintenance & Provisioning Billing validation to check whether suppliers are billing correctly and there is no revenue leakage. On-going operation and performance evaluation of the Wireless and Wireline supplier's self-reported SLA performance data Claims for SLA violation Credits (SRCs) based on contract clauses and other inputs Client internal databases. Validate SRCs on invoice in billing system as per email confirmation from carrier with approved credits What are we looking for? Knowledge of Access performance metrics and metric calculation Telcom Engineering experience Knowledge of carrier services and processes Has knowledge of Voice and Data business Has knowledge of Access Management process, procurement, delivery, trouble shooting of International Access Has knowledge of Access Technologies globally Has an experience in Analyzing and recommending process improvements. Strong problem solving skills Strong data analysis skills Strong Project Management skills Exceptional verbal communication skills Exceptional written communication skills Exceptional ability to manage multiple priorities and deliverable timeframes Exceptional ability to communicate a multiple levels of management Strong Cross functional team management skills Proficient Microsoft Office skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation