Business Administration Capability Lead, RA Platform Operations

Major accountabilities:

Team Leadership:

• Lead a team to ensure alignment with organizational goals and business priorities related to Business Administration activities (i.e. Governance, User Account Management, and Content/Data security), and support the strategic vision for Platform Operations from a Capability level; fostera culture of excellence and continuous improvement
• Act as a Change Lead and implement change management strategies to ensure smooth adoption of technology initiatives, at the Capability level

Stakeholder Engagement:

• Represent the Capability in digital governance boards and leadership meetings across the organization
• Represent the Capability in digital networks, externally (e.g. across Industries) as needed
• Communicate effectively to ensure understanding and support for new technology initiatives
• Support continuous expansion of knowledge and foster the adoption of a digital mindset within Regulatory Affairs

Collaboration and Partnerships:

• Build and maintain collaborative and productive partnerships within the Capability and the Platform, and with relevant stakeholders to achieve business priorities.
• Overseevendors at the capability level, across product(s), in collaboration with IT and the External Partnerships Teams

Quality and Compliance:

• Ensure on-time, compliant, quality delivery of Business Administration activities for the assigned Capability/Product(s), aligned with the NVS Quality Manual
• Ensure adherence to Security and Compliance policies and procedures within the scope of the Capability and prepare for audit readiness and inspection requirements(incl. Related mitigations or actions triggered by audits & inspections).

Business Administration activities:

• Develop and manage resource plans for Business Administration activities, ensuring efficient allocation of resources to support business priorities
• Ensure access control, security management, and continuous operation and availability of technology products.
• Act as the first-level support for business administration issues and ensure a harmonized approach across all technology products.
• Collaborate closely with IT to ensure optimal systems performance and availability, assisting in the identification and troubleshooting of any issues that may arise
• Ensure Business Administration Capability is fit for purpose (incl. related processes such as SOPs, WIs, Best Practices, etc.) and achieves the desired business value and impact
• Develop and implement business administration strategies and frameworks/standards to ensure compliance for the management of technology operations, focusing on efficiency and effectiveness including but not limited to: Governance Framework, Compliance & Regulatory Documentation, Risk Management Plan, User Account Management Procedures, Access Control Policies, Audit and Review Reports, Data Security Plan, etc. - as needed/relevant

Project and Program Support:

• Provide support/resources for key projects and programs impacting the Capability and/or underlying Service(s)/Product(s), ensuring timely delivery of high-quality milestones in alignment with business requirements

Demand Management:

• Effectively manage demand(s) for technology services and operational support related to business administration activities, arising from various functions withing Regulatory Affairs
• Monitor service delivery performance and backlog