Job
Description
Skill required: Marketing Operations - Customer Service Technology Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 2 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We re on the lookout for passionate, talented individuals ready to make a difference. If you re eager to shape the future and drive success, this is your chance—join us now and let’s build something extraordinary together! The Salesforce Administrator II has a record of success in improving processes and adoption using the Salesforce platform. The Salesforce Administrator II is primarily responsible for administration, operational support, and performance tracking for the SSC Salesforce Org(s). The Salesforce System Administrator II collaborates with internal and external technical teams to drive customer onboarding and assists with customer change management and support as required. The Salesforce Administrator II serves as Salesforce SME within the organization. What are we looking for? • Bachelor’s degree from four-year college or university, or equivalent combination of education and experience • 2+ years’ experience as a Salesforce.com administrator for an environment supporting 500 or more users • Experience administering Salesforce Service Cloud • Salesforce Certified Administrator – required • Strong understanding of Salesforce best practices and functionality with ability to design and implement new processes and facilitate user adoption • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, approval processes, custom views, and other content of intermediate complexity • Working knowledge of various products and solutions offered by Salesforce and its partners • Problem-solving abilities to identify and troubleshoot issues as they arise • Ability to communicate complex information effectively to colleagues at various levels within the organization, and to answer questions clearly and concisely • Able to listen and understand customer problems, needs, and issues with the knowledge and the confidence to push back on requests which aren’t in the best interests of the platform. • Salesforce Advanced Administrator, Service Cloud, Business Analyst - preferred Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts Any Graduation,12th/PUC/HSC
