Brand Relationship Executive

Brand Relationship Executive

Brand :-

Key Responsibilities :-

1.

Establish and maintain strong relationships with customers, ensuring a high level of satisfaction and repeat business.

Act as a key point of contact for clients, providing them with tailored solutions to meet their needs.

2.

Utilize expertise in electrical engineering to provide technical support to customers, ensuring the accurate recommendation of products and services.

Stay updated on the latest trends and advancements in the electrical industry to effectively guide customer decisions.

3.

Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Coordinate with various departments to meet customer demands in a timely and efficient manner.

4.

Greet and assist customers:

Welcome customers, understand their needs, and help them find products by showing the samples on the Product panels.

Provide product knowledge:

Answering questions about products, features, and benefits, and making recommendations.

Process transactions:

Operating a point-of-sale (POS) system, handling payments, and processing returns or exchanges.

Promote sales:

Informing customers about promotions, discounts, and loyalty programs.

Resolve customer issues:

Addressing customer concerns and complaints in a professional and timely manner.

5.

Identify and generate new sales leads to drive business growth and increase market presence.

Follow up with prospects, convert leads into sales opportunities, and meet or exceed sales targets.

Required Skills and Qualifications :-

Strong understanding of electrical products and solutions.

Proven experience in sales or customer handling, ideally within the electrical or related industries.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving skills and a customer-centric approach.

Preferred Qualifications :-

Degree / Diploma in Electrical Engineering or related field.
Previous experience in managing product displays or store operations.