Branch:Branch Head

With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and servicesAbout the RoleThe Branch Head (BH) is responsible for coordinating and overseeing all branch operations and implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. They are responsible for ensuring the smooth functioning of the branch and its compliance with the rules and regulations. They should maintain good relations with the key account holders of the Bank to ensure deepening of accounts and thus generating revenue.Key ResponsibilitiesEnsure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank s objectivesPrepare the plan for the growth of branch business in consultation with the Cluster HeadImplement the plan through the Branch team so as to achieve the top line goalsEstablish and strengthen relations with key customers (e.g. top 10%) to generate sustained business.Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business.Ensure audit related deliverables, both internal and external are met as per the prescribed normsEnsure compliance with due processes and guidelinesCreate a performance oriented environment leading to high employee motivation and productivityEnsure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bankResolve, report any disruptions (e.g. strike or local disturbance) and take appropriate action to ensure that the branch operations are run smoothly.Liaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals.Ensure proper upkeep of branch premises and assets including safety and securityQualificationsGraduate/ MBA (Marketing) preferred from a recognized instituteNCFM and AMFI Certifications10-15 years of experience in the BFSI sectorRole ProficienciesKnowledge of banking products and servicesKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlines