Branch Support - Dharuhera

Job Description

About the Role: The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work. The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer. Directing / Assigning / Responding to Emails received on central Email id. iCABS - Ticket Assignment and co-ordination with concerned employees for status update. Change Negotiating Employee Invoice Forecast, Invoice Suspensions, Invoice Print and distribution. Generating Renewal report Generating Renewal letters for CSEs Renewing same price & price increase contracts Raising Termination requests in the portal Raising CR tickets for price decrease SHE related documentation. Fumigation Certification and updation in register whenever required. License Renewal, Compliance and Preparation for audit by inspector. Incentive Calculation for further submission. Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents) Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc. Entering receipt and deposit slip into the system for collections. Adjustments for collections on behalf of other branches. Raising Credit note requests on the portal. Petty Cash portal management and local bank activities. Conveyance records for Technicians. Service Docket upload for KA. Any other activities assigned by the Branch Manager as per the Branch Dynamics. Key Result Areas: ICabs Ticket Management On time submission of reports Branch Documentation Support accounts related activities Competencies (Skills essential to the role): Good written & Verbal communication Attention to detail & Ability to prioritize tasks under pressure Positive Attitude Assertive and Self Confident Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Requirements Educational Qualification / Other Requirement: Educational Qualification / Other Requirement: Any Graduation degree At least 2 – 3 yrs experience in Back office administration Preferably from MNC Typing Skills Computer Skills with working knowledge of applications like word, excel. Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Benefits