5 - 7 years
6 - 7 Lacs
Posted:6 days ago|
Platform:
Work from Office
Full Time
Job Description: Branch Service Incharge (BSI) Company: Stovekraft Ltd Industry: Kitchen Appliances / Consumer Durables
Role Overview As a Branch Service Incharge (BSI), you will lead the after-sales service operations for the region. Youll be responsible for managing field technicians, ensuring timely customer resolutions, maintaining service quality, and coordinating with dealers and distributors. Key Responsibilities Oversee after-sales service operations across the region.
Lead and manage a team of field service technicians. Ensure timely and effective resolution of customer complaints and service requests. Monitor repair quality, spare parts inventory, and service turnaround times. Maintain strong relationships with dealers, distributors, and customers. Ensure compliance with company service standards and KPIs. Conduct regular field visits and audits to ensure operational excellence.
Candidate Profile Education Qualification: Diploma / ITI / Graduate (Technical background preferred). Experience: Proven experience in field service operations within consumer durables or kitchen appliances. Strong understanding of trade/distributor management. Excellent problem-solving and team leadership skills. Customer-focused mind-set with a passion for service excellence. Willingness to travel and manage on-ground service operations. Strong communication & ASC handholding – Partner Management.
Why Join Stovekraft? Be part of a leading brand in kitchen appliances – Pigeon | Gilma | BLACK+DECKER. Opportunity to build and lead your regional service team. Attractive perks and travel support. Career growth in a rapidly expanding industry. based on this key skills
Stovekraft
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