Branch Sales Manager

Role & responsibilities

Business and customer

1. Cross sell of liability, investment and asset products to both existing and NTB customers.

2. Generate referrals from internal base and ensure customer service issues are addressed.

3. Generate and review reports and file them accordingly.

4. Administer and ensure compliance to all sales practices in branch.

5. Meet the business targets and identify sales opportunities.

6. Generate leads for new business and customers.

7. Prepare and analyze branch profitability.

8. Hiring of sales resources and providing them with the requisite training and handholding them.

9. Self-sourcing business basis opportunity and potential.

Customer

• Ensure seamless on-boarding experience for customers.
• Ensuring best in class TAT and processing standards.
• Ensuring that any service complaints are resolved in a timely manner.
• Profiling customers and providing them with the right product.
• Competitor watch and give relevant suggestion and feedback to constantly improvise product in-tune with the market.

Internal process

• Build a strong team.
• Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
• Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

Innovation & Learning

• Enhance on-job self-learning.

• Ensure timely completion of training / learning programs assigned time to time for self and for the team.

Interested candidate can mail on priya.more392@ujjivan.com OR call on 7387630109