Branch Relationship Officer

Axis Bank

2 - 4 years

4 - 6 Lacs

ladpura

Posted:2 months ago| Platform:

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Skills Required

loans networking branch banking relationship building anti money laundering customer service customer engagement internet banking crm auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits
They will be required to use their communication skills to add new customers and Cross Sell of Bank products
As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer
BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure
BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers
BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible

Key Skills

Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers
Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements
Sales and negotiation - Ability to sell ficial products and services
Attention to detail High level of accuracy in handling cash transactions and ficial documents

Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets (Eg Life insurance, General insurance, Mutual Funds, Loans etc)
Achieve Business budgets as assigned by the organization on a monthly basis consistently
Generating referrals and leads of new customers for sale of bank s products
Promoting bank s products by taking part in marketing activities and customer visits outside the branch
Contact existing customers for bringing in more deposits and cross selling of bank s products
Timely and accurate processing of customer transactions and requests
Handle customer queries and provide correct solutions to ensure there are no customer complaints
Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time
Ensure that all audit requirements of the bank are met optimum audit rating
Complete all mandatory certifications required for the role (EUIN, SP Certification etc)
Complete all learning activities/ trainings conducted by the bank from time to time
Daily entry of interaction with customers in bank s CRM system
Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time

Qualifications

Graduation/ Post-Graduation from a recognized institute

Role Proficiencies

Knowledge of banking regulations and norms
Maintain a high level of knowledge of banking products and services
Good communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Good networking and relationship building skills

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