Branch Relationship Manager - CAT - Loyalty

Job Description

Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self sourced business from HNI clientele KEY RESPONSIBILITIES Service through relationship management Identify, interview and select sales executives with support from HR. To meet the following productivity measures for the unit Premium per executive, case rate, persistency, retention and a high % of executives exceeding planned productivity standards Exceed revenue targets Undertake joint field work with executives and observe/demonstrate successful selling skills Conduct Fortnightly performance review (PRP) with executives Help executives use the GOLD system for maximizing business from a given target market Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels Ensure that all executives under supervision perform 100% as per the company s rules and regulations wrt. Need based selling, Compliance and Customer service Effectively manage, track and convert leads provided by the in-house telemarketing unit. Engage with customers to provide quick response to customer queries, provide customer service. Assist in Direct customer service policyholder s complaint resolution. Ensure retention of in his allocated book of relations. Educate team/ prospects about MLI products vis- -vis products of competition to enable them in taking appropriate decisions Sales Focus on cross-sell & up-sell opportunity through self sourcing Ensure successful completion of licensing as per MLI standards Measures of Success Target Achievements (Adj. AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix) Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards. Retention of Team Persistency of Portfolio Process Compliance Timeliness & accuracy of reports % Collection (Plan Vs Actual) Complaint Resolution /Customer satisfaction Self Development through certifications/trainings etc Key Relationships (Internal /External) Internal - HR/Trainers/Supervisors/Peers External- Customers Key competencies/skills required Familiarity with the local market Ability to supervise, develop & motivate team. Result Orientation & adaptability to change Leadership ability Disciplined, structured & process driven MS Office Desired qualification and experience Graduate preferably with an MBA degree Prior experience in team handling role Preferably 25-30 years of age