Branch Operations & Service Manager

Job Requirements Job Description: Branch Operations & Service Manager at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative financial solutions to its customers. With a strong focus on rural banking and a wide range of retail banking services, the bank aims to empower individuals and businesses to achieve their financial goals. Job Title: Branch Operations & Service Manager Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations Location: Chapra, Bihar, India Additional Parameters Minimum 5 years of experience in branch operations and service management in a banking or financial institution Strong knowledge of rural banking and liabilities products Excellent communication and interpersonal skills Ability to lead and manage a team Proficiency in local language (Bhojpuri) is preferred Job Summary We are looking for a highly motivated and experienced Branch Operations & Service Manager to join our team at IDFC FIRST Bank in Chapra, Bihar. The ideal candidate will have a strong background in branch operations and service management, with a deep understanding of rural banking and liabilities products. As a Branch Operations & Service Manager, you will be responsible for managing the day-to-day operations of the branch, ensuring excellent customer service, and driving business growth. Key Responsibilities Oversee the overall operations of the branch, including cash management, customer service, and compliance with banking regulations Manage and lead a team of branch staff, providing guidance and support to achieve targets and deliver exceptional customer service Develop and implement strategies to increase branch profitability and achieve business goals Monitor and analyze branch performance, identifying areas for improvement and implementing corrective actions Build and maintain strong relationships with customers, addressing their concerns and providing solutions to their banking needs Ensure compliance with all banking regulations and policies, conducting regular audits and training for staff Collaborate with other departments and teams to drive business growth and improve customer experience Stay updated with industry trends and developments, and implement best practices in branch operations and service management Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum 5 years of experience in branch operations and service management in a banking or financial institution Strong knowledge of rural banking and liabilities products Excellent communication and interpersonal skills Ability to lead and manage a team Proficiency in local language (Bhojpuri) is preferred If you are a dynamic and results-driven individual with a passion for rural banking and a strong track record in branch operations and service management, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Show more Show less