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Kotak Mahindra Bank
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Branch Operations Manager

Branch Operations Manager

Kotak Mahindra Bank

1 - 10 years

5 - 6 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

service delivery branch banking branch operations cash operations customer service customer complaints operations kyc compliance foreign exchange auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch.
This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences

Oversee day-to-day branch operations, ensuring smooth and efficient functioning Ensure strict adherence to bank policies, audit standards, and regulatory requirements
Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
Manage branch lobby and customer queues to enhance service delivery
Handle cash operations, including foreign exchange (FX) and traveler s cheques (TCs), within prescribed limits
Address and resolve customer complaints within defined turnaround times (TAT) Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Branch Operations Manager