Branch Operations Executive

Job Description

Department Zone Operations Role Summary (Please specify the few lines one the overall role expectation and delivery) Daily MIS supporting to the Branch for driving: o Issuance o S2S o Opportunity analysis o Coordination with AOH-TOH on a regular basis for various MIS and other requirement if any required . o Coordination with other HO stakeholders for various MIS/Reports etc o Collating of issuance related feedbacks on a regular basis from the stakeholders. o Preparing monthly dashboards/ o Preparing presentation as and when required for review purpose Geographic Area Covered Pan India Stakeholders Internal All Ops, HR,IT etc External Vendors Key Result Areas ( In Bullet points ) o S2S Drive : Support the Branch team with daily S2S updates o Support the Branch with Opportunity analysis from walk in/Outcall o Issuance Drive : Track daily BOD pending details and share the same with all stakeholders o Collate the feedback of resolve commitments o Share the EOD updates on NB Pending cases o Branch Mapping & Head count: share the mapping details with allied dept on a monthly basis or as and when there is a change o Outcall data upload in Ubona every month post coordinating with HO S2S team. o Prepare monthly /YTD dashboards o Surrender Retention: Provide assistance to Branches in coordination with HO BCT team if any requirement o Any other MISC MIS requirement as required by Sr.Management Competencies Process Orientation 2 Customer & Consumer Engagement And Experience in a Hybrid World 2 Effective Communication 3 People Management 2 Attention To Details & Solution Orientation 1 Change Management 1 Skills Required Technical Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills Qualification Graduation Experience 2-3 Years in the area of MIS management