Branch Manager (Operations)

The role of Branch Manager is crucial as you will be overseeing the efficient and profitable operation of all branch activities. You will be reporting all financial and operations information to company management. Your responsibilities will also include hiring, training, and dismissing any employees at the branch. As a Branch Manager, you hold a key position comparable to being the CEO of the branch. This role involves making numerous decisions on a daily basis, requiring your full attention and problem-solving skills. Working for Guardian Angel Homecare means you will have the authority to make decisions with guidance from the Managing Director. Expect challenges such as handling employee issues, complaints, maintaining high documentation standards, and ensuring a steady flow of referrals from existing clients and community sources. Qualification: - Any Degree / MSW Responsibilities: - Managing resources and staff effectively - Developing and achieving sales goals - Providing excellent customer service and increasing revenues - Reviewing supervisory reports and taking corrective actions - Overseeing the performance of branch employees - Managing daily operations to meet business goals - Supervising and guiding a team to maximize revenue - Creating a safe and positive work environment - Ensuring customer satisfaction through timely service delivery - Conducting regular client visits and developing relationships - Analyzing budget and expenses for cost-effectiveness - Developing business plans for optimal resource utilization - Participating in recruitment, training, and staff development - Creating marketing plans to achieve sales targets - Staying updated on market trends and identifying opportunities - Organizing meetings with management to discuss business updates - Training staff on responsibilities, brand promotion, and customer service - Evaluating employee performance and providing feedback - Recommending improvements in business procedures - Addressing customer issues promptly and accurately - Ensuring revenue integrity within the branch - Maintaining quality assurance in all business aspects - Checking and validating client invoices, estimates, and caregiver schedules - Handling client escalations and caregiver training - Focusing on quality-of-service delivery above all Job Types: Full-time, Permanent Benefits: - Health insurance - Leave encashment - Provident Fund Schedule: Day shift Additional Benefits: - Performance bonus - Yearly bonus Education: Bachelor's (Required) Experience: Managerial - 3 years (Required) Language: Malayalam (Required), English (Required) Work Location: In person,